Shipping policy

General

Kuatro Oy's online store serves BUSINESSES located in Finland, excluding Åland.

Kuatro Oy does not deliver to or accept orders from private individuals.

1 Supplier

Kuatro Oy

(hereinafter the "Supplier" or a "party")

2 Customer

The customer

(hereinafter the "Customer" or a "party")

3 Goods to be delivered

The goods to be delivered means orders placed in the Kuatro.fi online store and products ordered by telephone or other means of communication for which a delivery method other than local pickup has been selected.

(hereinafter the "Goods")

4 Purpose of the agreement

The purpose of this agreement is to ensure successful delivery of the Goods from Kuatro.fi's warehouse or another location to the customer.

The specific objectives of the agreement are:

  1. To ensure that all products ordered from the Kuatro.fi online store, and orders placed by telephone or other means of communication with a delivery method other than local pickup, are delivered according to the agreed schedule.
  2. To ensure safe delivery and the condition of the products on arrival.
  3. To clarify the delivery process for both the customer and Kuatro.fi.
  4. To define the responsibilities and obligations of Kuatro.fi and the customer during delivery.
  5. To provide clear instructions and information on the delivery process, including possible delivery times, tracking and complaint procedures.

This agreement is based on Kuatro.fi's commitment to high customer satisfaction and efficient, reliable delivery service.

5 Delivery terms

Delivery time

Typically 1–3 business days after the order is processed.

Delivery country and address

The Goods are delivered to the postal address provided by the customer when ordering, located in Finland, excluding Åland.

Delivery method

The Supplier is responsible for delivering the Goods to the Customer either directly or through a transport service. Responsibility for the Goods passes to the Customer when the Goods have been delivered into the Customer's possession.

Right to suspend delivery

A material failure by the Customer to fulfil obligations relating to delivery entitles the Supplier to suspend delivery.

Force majeure or a material obstacle attributable to the Customer entitles the Supplier to suspend delivery. Force majeure means an unforeseen event that a party could not have anticipated when entering into the agreement, whose occurrence or effects the party could not have prevented or avoided through reasonable care, and which makes contractual performance impossible, substantially hinders it or makes it financially or otherwise unreasonable. Examples include fire, war, riot, a terrorist act, epidemic, exceptional natural conditions, a large-scale strike, embargo or legislation that significantly restricts a party's business. To invoke force majeure under this clause, the party must promptly notify the other party of the obstacle, its causes and its estimated duration.

6 Delivery price and payment terms

The total delivery price includes all costs relating to delivery of the Goods TO BUSINESSES IN FINLAND, excluding Åland, unless expressly agreed otherwise.

The Customer may pay for delivery when placing the order or by invoice. The products remain the property of Kuatro Oy until paid for in full.

The Customer must make payment within seven days of the delivery date or the invoice date, whichever is later. When paying by invoice, the invoice contains all necessary payment details, including the Supplier's account number and payment reference.

7 Receipt, inspection and acceptance of delivery

The Customer must inspect the delivery without delay. Delivery has been fulfilled when the Customer has received the delivery and the Goods are available for the Customer's use.

8 Supplier's general rights and obligations

The Supplier must act with due care and only within its area of competence.

Delivery must comply with applicable legislation and its requirements.

9 Customer's general rights and obligations

The Customer must be available for any additional questions. Unobstructed access must be arranged to the necessary premises. The Customer must generally cooperate in completing delivery.